1. All prices are in pounds sterling and include VAT at current rate.
Competitive Edge VAT Number: 425 5749 35.
2. Most handicraft products shown are handmade and are liable to vary from the photograph. Each item is different and variations should be seen as an asset - we believe it is better to have a unique item than mass conformity.
3. All goods are checked before dispatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange return.
4. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging (where appropriate) and in the case of clothing, unworn.
5. When returning goods for any reason, please ensure you obtain a proof of posting as we cannot be held responsible for non-receipt of items.
6. We use Paypal as our money handling agent for goods purchased on the website. Please be aware that though we issue refunds on the day goods are returned to us, Paypal refund transactions can on occasion take up to 30 days to be completed.
7. Postage and packing is £3.50 per order to anywhere with a UK postcode.
8. We use a method of delivery that will require you to sign upon receipt, either Royal Mail recorded delivery or courier.
9. We try our best to process orders within one or two days of receiving them, but please allow 10 days for completion. We will always contact you should there be any untoward delay.
10. The postage and packing charge for overseas orders will vary according to destination. Please contact us before you place an order to avoid any confusion.